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Batch Transfer Service 2.0 User Guideline

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👉
This guide is to help you with batch payment when using the xCurrency Hubs’ partner portal.

History

Revision Number
Revision Date
Summary of Changes
1.0.1
2022-02-01
Update the filling instructions of "Payer ID Type", currently we support the following ID types, please choose one of them: .idcard .passport .driver .residence .workpermit .other
1.0.0
2022-01-02
First version

Check balance and quote

  • Click ‘Wallets - Balance’ in the left-hand menu - this will show a list of your current wallets with their balance.
  • Check the upper left part of the wallets to see the reference exchange rates.
  • Check the upper right part of the wallets to see the notification such as settlement date adjustment and system updated notification.
Fig 01: Balance and quote page
Fig 01: Balance and quote page

Batch Transfer

With the xCurrency Hubs’ partner portal, you can pay the entire batch of payments via just one spreadsheet at once. Here’s how:
  • Click ‘Batch Transfer’ from the drop-down below ‘Transfers’ in the left-hand menu - this will show the step-by-step process for batch transfer. There are mainly three steps: 1️⃣ upload, 2️⃣  confirm transfers, and 3️⃣  pay.

1️⃣ Upload

  • To upload a file, first, click the ‘Download Template’ to download the template and fill in the transfer form or use a pre-exported transfers file from your system generated according to this template to upload.
  • Click or drag the file including transfer info to the upload area.
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Fig 02: Start upload
  • It should take no more than three minutes to upload and process, and the loading bar will show the process. (Fig 04)
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Fig 03: Uploading
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Fig 04:Processing

2️⃣  Confirm transfers

2.1 Confirm transfers without failure

  • Once the title shows a description of ‘All transfers are created successfully’, it is ready to pay.
  • Click ‘Continue’ to move to the next page
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Fig 05:Created successfully

2.2 Confirm transfers with failure

  • Once the title shows a description of ‘XX transfers are failed to process’, it is some orders may be created fail due to incorrect information or risk control reasons.
  • You can choose to ignore and continue to transfer, or you can choose to cancel and then modify and re-upload.
  • Click ‘Continue without these transfer(s)’ to move to the next ‘Pay’ step page.
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Fig 06:Created failed

3️⃣  Pay transfers

  • Check that the payment detail is correct, and click ‘Pay’
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Fig 07:Payment overview
  • Once your balance is sufficient, after you click ‘Confirm’ in the pop-up dialog, it will start to be processed.
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Fig 08:Confirm Payment
  • Once your balance is insufficient, it will not start to be processed.
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Fig 09:Insufficient balance
  • It should take no more than three minutes to process, and the blue loading bar will show the process. (Fig 10)
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Fig 10:processing
  • Once the title shows a description of ‘XX transfers successful ….’, indicates that the batch transfer process is completed.
  • And there are maybe some transfers that fail due to the payee's bank card status being abnormal or risk control reasons.
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Fig 11:process result

Form field filling information reference

All fields are required unless otherwise specified.
Fill in the fields
Chinese
Description
Required (C2C Salary/Family Support Payment)
Example (C2C Salary/Family Support Payment)
Required (B2C Payroll Payment)
Example (B2C Payroll Payment)
Source Currency
付款币种
Currently, we support USD, EUR, HKD, JPY, AUD, GBP, NZD, SGD, and CNY. If you have other requirements, please contact our account manager.
AUD
SGD
Source Amount (optional)
付款金额 (选填)
Payer ID
For payroll payments, provide the unique Payer ID to streamline the transaction process. By passing the Payer ID, you can bypass the need to fill out additional payer fields. 1. Payer Specific ID: If you already know the unique identifier of your payer, you can submit this ID directly. Example: 48192038512094850123478901234567 2. Company Name: Use the complete official full name of the company. Example: FutureHR Tech Pte. Ltd. 3. Registration Number: Input the company's official registration number. Example: 201345678K.
🔲 
48192038512094850123478901234567
Payer Last Name (Chinese or English)
付款人姓(中文或英文)
CHEN
Payer First Name (Chinese or English)
付款人名(中文或英文)
DAWEN
Payer Full Name
If it is a payroll payment, please fill in the name of the company that pays the salary. (Pass Payer ID to skip filling this field)
🔲
FutureHR Tech Pte. Ltd.
Payer Nationality
付款人国籍
ISO 3166-1 two-digit and three-digit codes are acceptable. Note: ISO 3166-1 https://en.wikipedia.org/wiki/ISO_3166-1 If it is a Payroll Payment, please fill in the country of registration/resident country of the company that issues the salary. (Pass Payer ID to skip filling this field)
CHN
🔲
SGP
Payer Bank Name (optional)
付款人的本地银行名称(选填)
🔲
COMMONWEALTH BANK OF AUSTRALIA
Payer Bank Account No
付款人的本地银行账号
If it is a Payroll Payment, please fill in the bank account number of the company that pays the salary. (Pass Payer ID to skip filling this field)
50437362
🔲
033-112-349876
Gender
付款人性别
Fill in Male for men and Female for women
Male
Payer Occupation
付款人的工作职业
You can refer to our recommended list, or provide the value in your system.
Marketing researcher
Payer ID Type
付款人证件类型
Currently we support the following ID types, please choose one of them: .idcard .passport .driver .residence .workpermit .other
Passport
🔲
Other
ID Country Code
证件所属国家
ISO 3166-1 two-digit and three-digit codes are acceptable.
AUS
🔲
SGP
Payer ID No
付款人证件号码
If it is Payroll Payment, please fill in the company registration number of the company that pays the salary. (Pass Payer ID to skip filling this field)
E317765222
🔲
201345678K
ID Expire Date
证件有效期
Currently we support the following three date formats: 1. YYYY-MM-DD 2. YYYYMMDD 3. YYYY/M/DD
2031-12-31
Payer Phone Number
付款人手机号
+61421992928
Payer Date of Birth
付款人出生日期
The format requirements are the same as "ID Expire Date" If it is a payroll payment, fill in the company’s registration date. (Pass Payer ID to skip filling this field)
1964-12-19
🔲
2009-12-31
Addressline1
详细住所
You can refer to the list of the regions of the People's Republic of China, where you can fill in the Chinese or pinyin of the region. https://public.tratao.com/resources/16738635804257570.csv Please provide the address of the company that issues the salary if it is a payroll payment. (Pass Payer ID to skip filling this field)
Unit 110 1 Pitt treetS
🔲
50 Raffles Place, #30-01 Singapore Land Tower
City
城市
same as above
Sydney
🔲
Singapore
District or State
区或州
same as above
NSW
🔲
Central Business District
Post Code
邮编
same as above
2000
🔲
048623
Country Code
国家代码
The payer's current country of residence
AUS
🔲
Singapore
Source of Funds
付款人资金来源
Currently, according to regulatory requirements, one of the following "Source of Funds" needs to be selected: . Employment income . Business Income . Part-time income . Saving deposits
Employment income
Relationship Between Payer and Payee
付款人和收款人关系
Currently, according to regulatory requirements, one of the following "Relationship Between Payer and Payee" needs to be selected: . Self . Spouse . Parent . Children . Sibling . Grandparent . Grandchildren . Employment
Self
Employment
Transfer Purpose
汇款目的
At present, according to regulatory requirements, one of the following "Transfer Purpose" needs to be selected: . FamilySupport . Salary . Payroll . …
Salary
Payroll
Target Currency
收款币种
Currently, we support CNY, if you have other needs, you can contact our account manager.
CNY
CNY
Target Amount
收款金额
20000
20000
Payee Full Name (Chinese)
收款人姓名(中文)
If you are using the template Send_To_Bank_Accounts_Template_01, the name here must be in Chinese. Note: Please keep the same with the bank account name.
陈大文
陈大文
Payee Gender
收款人性别
Require the same gender value as the payer
Male
Male
Payee Nationality
收款人国籍
ISO 3166-1 two-digit and three-digit codes are acceptable.
CHN
CHN
Payee Occupation Minor Group
收款人的工作职业小类别
Note: According to regulatory requirements, please be sure to select and fill in according to our requirements. Please refer to the Payee Occupation List below
Marketing researcher
Marketing researcher
Payee Postcode
收款人邮编
optional
Payee Province or State
收款人省份或州
Tian Jin
Tian Jin
Payee City
收款人城市
Tian Jin
Tian Jin
Payee Prefecture or District
收款人县或区
He Ping
He Ping
Payee Addressline1
收款人详细住所
DAGUBEILU 222HAO AIQINGGONGYU 2210
DAGUBEILU 222HAO AIQINGGONGYU 2210
Payee Phone Number
收款人手机号码
Please fill in the mobile phone number reserved by the bank
Payee ID Card No
收款人身份证号码
If you are using the Send_To_Bank_Accounts_Template_01 template, currently only Chinese mainland ID cards are supported.
4109281989070941265
4109281989070941265
Chinese ID Start Date
身份证有效期起
The format requirements are the same as "ID Expire Date"
2010-01-21
2010-01-21
Chinese ID Expire Date
身份证有效期止
The format requirements are the same as "ID Expire Date" Note: Long-term fill: 20991231
2025-01-23
2025-01-23
Payee Bank Account No
收款人银行账号
Currently, we support [UnionPay Debit Cards] issued by more than 500 mainstream banks in China, whether it is China's four major state-owned banks, city commercial banks, and rural credit cooperatives in various places. Note: . Credit cards are not supported for cross-border collection. . A very small number of payees [UnionPay debit card] will fail to collect money if they are in a frozen state.
621529383736101111
621529383736101111

Payee Occupation List

No
Occupation Title
Occupation Title in Chinese
1
Government official
政府官员
2
Social worker
社会服务人员
3
Business director
企业高管
4
Scientific researcher
科学研究人员
5
Engineer
工程技术人员
6
Factory worker
蓝领工人
7
Medical professional
医务人员
8
Financial officer
财务高管
9
Economist
经济学家
10
Accountant
会计
11
Financial analyst
金融分析师
12
Banking expert
银行服务专家
13
Actuary
保险精算师
14
Lawyer
律师
15
Consultant and specialist
专家顾问
16
Other legal, social and religious professionals
其他法律、社会和宗教专业人员
17
Professor
教授
18
Primary school teacher
小学教师
19
Secondary school teacher
中学教师
20
Nursery school teacher
幼儿园教师
21
Special educational needs teacher
特殊教育需求教师
22
Dance teacher/trainer
舞蹈教师
23
Other teaching staff
其他教学人员
24
Musicians, Singers and Composers
歌曲艺术人员
25
Graphic and Multimedia Designers
设计师
26
Clerk
行政人员
No
Occupation Title
Occupation Title in Chinese
27
Police officer
警察
28
Security and firefightor
其他安全和消防人员
29
Government licensing officials
政府许可官员
30
Sales assistant (salesperson)
销售人员
31
Cable car driver
缆车司机
32
Train driver (engine driver)
火车司机
33
Power truck driver
卡车司机
34
Logistics courler
快递服务人员
35
Waiter (waltress)
餐厅服务员
36
Barman/barmaid (bartender)
调酒师
37
Chef
厨师
38
Information assistant/officer in rail transport
铁路运输管理人员
39
IT/Cyber security professional
信息技术/网络安全人员
40
Manager
经理
41
Other economic and financial service personnel
其他经济和金融服务人员
42
Advertising manager
广告经理
43
Marketing researcher
市场调研人员
44
Customer relationship manager
客户关系管理经理
45
Rental and business service personnel
租赁和商务服务人员
46
Barber and hairdresser
理发师
47
Other community service staff
其他居民服务人员
48
Technician
汽车维修人员
49
Culture, sports and entertainment service personnel
其他文化、体育及娱乐服务人员
50
Cleaner
清洁人员
51
Farm worker/Farm labourer
农民
52
Confectioner (pastry and cake maker)
甜点师
No
Occupation Title
Occupation Title in Chinese
53
Worker in the food industry
食品厂员工
54
Other food and beverage production and processing staff
其他食品、饮料生产加工人员
55
Textile factory personnel
纺织、针织、印染人员
56
Wood and furniture worker
木制品制作人员
57
Chemical factory worker
化学原料和化学制品制造人员
58
Pharmaceutical factory worker
医药制造人员
59
Mechanical factory worker
机械制造基础加工人员
60
General equipment manufacturer
通用设备制造人员
61
Car manufacturer
汽车制造人员
62
Electric machinery and equipment manufacturer
电气机械和器材制造人员
63
Computers, communication and other electronic equipment manufacturer
通信和其他电子设备制造人员
64
Builders' labourer
建筑工人
65
Construction/building site manager
施工经理
66
Construction carpenter/joiner
建筑木匠
67
Transportation equipment and construction machinery operator
运输设备和通用工程机械操作人员及有关人员
68
Other manufacturing and relevant personnel
其他生产制造及有关人员
69
soldier
军人
70
Freelancer
自由职业者
71
Part time
兼职
72
Retirement
退休
73
Trainee
实习生
74
Students
学生
75
Unemployment
失业
76
House wife / House husband
家庭主妇/家庭主夫
77
Other
其他

Error message reference

ID
Message
Belonging Step
119
The customer's identity document expires, please get in touch with the customer to supplement the validity period of the new identity document.
Upload
120
Nationality does not match the passport's issued country.
Upload
121
The identification document's issue country must be the payer's residence country.
Upload
122
The customer's age does not meet the risk control requirements.
Upload
124
The payer hits the blacklist and the transaction is not allowed.
Upload
219
The payer or payee's account needs further manual review, usually we need 1~2 working days to review, if this status persists, please contact us for help.
Upload
220
The mobile phone number of the payer or payee has been bound by someone else, please contact us for help.
Upload
221
The payer or payee's information is duplicated with others and needs further manual review. Usually we need 1~2 working days to review. If this status persists, please contact us for help.
Upload
222
The source currency is not recognized, which will cause this transfer fail to settle. Please confirm whether the source currency is filled in according to the required value.
Upload
432
The identity verification of the payer or payee failed. Please confirm whether the identity information or proof materials you submitted are correct. If you have any questions, you can contact our Customer Success Manager.
Upload
123
The payer cannot be a company.
Upload、Completed
125
The payee hits the blacklist and the transaction is not allowed. Suggest changing to another payee.
Upload、Completed
126
The payee's bank card information verification failed. It may be that the customer's bank card information was filled incorrectly. Please get in touch with the customer to confirm the bank card information (name, card number, ID number, etc.) or change to another bank card or payee and try again.
Upload、Completed
197
The format of the payee's ID card number is incorrect. Please get in touch with the customer to confirm the ID number information or change to another payee and try again.
Upload、Completed
127
The payee's bank card does not support collecting money, please get in touch with the customer to change to another bank card or payee and try again.
Completed
128
The payee's transfer quota exceeds the limit. It is recommended that the customer try again after a period of time.
Completed
129
The payee's bank card status is abnormal and does not support receiving money. Please get in touch with the customer to change a bank card or payee and try again.
Completed
196
The ID card information reserved by the payee in the bank has expired, and the funds cannot be collected. Suggest getting in touch with the customer to update the ID card information or change to another bank card or payee and try again.
Completed
198
The payee's bank card is a class II or III personal bank settlement account, which exceeds the daily limit. Please get in touch with the customer to try again tomorrow or change to another bank card or payee and then try again. Note: The daily limit for class II account is usually 10,000, and for class III account is 5,000"
Completed
199
Failed to settle foreign exchange, in cross-currency transaction mode, the settlement time is Monday to Friday 9:30-16:20, UTC+08:00 on weekdays.
Completed
200
The bank reported that the format of your transfer information was incorrect, and the transfer failed. Please confirm this transfer information or contact us for help.
Completed
201
The transfer is abnormal, please contact us for help.
Completed
202
The bank reported that the payee's birthday format for the transfer was incorrect. Please confirm this transfer information or contact us for help.
Completed
203
The bank reported that the name of the payee of this transfer did not match. Please get in touch with the customer to confirm the information or change to another payee and try again.
Completed
205
With insufficient balance, the transfer failed. Please confirm the balance in your wallet or contact us for help.
Completed
206
The bank reported that the payer's bank account for this transfer can not be empty. Please confirm this transfer information or contact us for help.
Completed
207
The bank reported that the payer's residence country for this transfer can not be empty. Please confirm this transfer information or contact us for help.
Completed

Demo

Batch Transfer Service Demo (The experience is better when opened on the desktop)