In order to enhance the user experience and address the operational issues caused by language barriers in cross-border remittance, xCurrency Hubs Payout Link product has undergone an iterative upgrade. Specifically for C2C scenarios, we have introduced a new feature: sending a Chinese language reminder via SMS to the recipient to complete their information, ensuring that even in non-Chinese environments, the recipient can smoothly confirm the remittance.
In this version, customers only need to enter the recipient’s name in non-Chinese characters (e.g., Pinyin or English name). The system will automatically recognize this and send an SMS to the recipient’s phone number with the Chinese information, prompting them to click the link within 48 hours to complete their information confirmation. The introduction of this feature is aimed at helping cross-border remittance users resolve issues where the recipient’s information cannot be entered in Chinese, thereby improving the convenience and smoothness of cross-border remittance.
This SOP will guide you on how to use this feature to successfully complete remittance operations, ensuring that information is accurately transmitted and minimizing delays or cancellations due to incomplete information.
Create an Order
- Prepare the Batch Transfer Sheet
SMS Collection Trigger Condition: When the recipient’s name is entered in non-full Chinese characters, and SMS collection for Chinese information has not been done before (i.e., once the recipient’s information is supplemented, no further collection will be needed on subsequent submissions).
- Upload the Form via the SaaS Platform
- Click “Pay” to Initiate the Transfer
Receive SMS
The system will trigger the SMS collection process based on the name provided.
Provide Chinese Information
- Method 1: The recipient enters the “Chinese Character Collection White-label System” through the link in the SMS to fill out and submit their details.
- Confirm Order Information
- Fill in the Chinese Information (Recipient’s name, recipient’s ID number)
- Submit
- Method 2: The operations team can modify and submit the information via the SaaS platform.
- Search for the Corresponding Order (Order status: Pending Material)
- Click “Detail” to Enter the Order Details
- Click the Edit Button Next to the Recipient’s Name to Modify Information
- Update Successful
Continue Transfer
- Once the recipient’s Chinese information is completed, the order will change to a “Awaiting Transfer” status. You can proceed by clicking “Transfers.”
- Order Completion
