You can leverage our automatic review process to onboard your customers instantly by organizing their proof documents according to our recommended structure.
Leverage our cross-border remittance solutions for faster transactions, higher success rates, and increased transaction limits for your customers.
This guide will walk you through organizing and uploading proof documents in a structured manner, making it easy to manage and locate them efficiently.
What You Will Need:
- Proof documents to be uploaded (e.g., ID cards, income statements)
- A computer connected to a stable and high-speed internet connection
Step-by-Step Instructions:
Step 1: Create the Main Folder
Start by creating a main folder on your computer for all documents you plan to submit. Name this folder using the date and time of the submission, formatted as YearMonthDay_HourMinute (
YYYYMMDDHHMM). For example, if you are submitting documents on August 5, 2024, at 2:30 PM, your folder should be named 202408051430.Step 2: Organize the Proof Documents by Order No
Inside the main folder, create a sub-folder for each customer. Name these sub-folders after each order No to keep their documents separate and organized. For instance, make a
202408091628302092 folder for an order with our merchant order no 202408091628302092. 
Step 3: Prepare the Proof Document Files
Within each customer’s sub-folder, prepare the files for each document. Include the
issuing country and the type of proof document in the file name. Follow this naming convention:- Issuing Country Code: Start with the two-letter ISO code for the country where the document was issued (e.g., "CN" for China).
- Document Type: Add a brief descriptor of the document type (e.g., "id" for identification document, "income" for income proof, "purpose" for purpose proof).
Document Type File Naming Prefix | Document Type | Proof Document Naming Example |
id | ID Proof | Take the Mainland China Resident Identity Card as an Example:
cn_id_front.jpg
cn_id_back.jpg
|
income | Income Proofeg..Recent Salary Income Bank Statement.Income Proof Issued by the Company.Employment Contract.Company Pay Slip.Tax Certificate | Take the Recent Salary Income Bank Statement as an Example：
sg_income.pdf |
purpose | Purpose Proofeg.. PI (Proforma Invoices). PO (Purchase Orders) | Task the PI as an example：
sg_purpose.pdf |
Step 4: Compress the Main Folder
After organizing all documents within their respective customer sub-folders, compress the main folder into a ZIP file and name it after the main folder (e.g.,
202408051430.zip). This file is now ready for upload.Final Step: Upload Your Documents
Proceed to the designated upload area on our portal website and upload the ZIP file you prepared. Ensure you receive a confirmation that your upload was successful.
Tips for Successful Uploads:
- Double-check that all file and folder names are spelled correctly and follow the format provided to avoid processing delays.
- Ensure that all scanned documents are clear and legible.
- Always keep a backup of your documents in case you need to resubmit.
By following these structured steps, you can ensure that your documents are well-organized and ready for efficient processing. If you have any questions or need further assistance, please do not hesitate to contact our support team.