To help your end customers overcome remittance limits and improve transaction efficiency, you can submit additional KYC information and proof of transaction legitimacy through the system. Eligible customers can be approved for a higher transaction limit whitelist. This process enables your customers to enjoy superior cross-border remittance services, increase overall transaction volume, and meet diverse remittance needs.
Step 1: Locate the Profile
On the “My Customer” → “Cases Management” page, search for the remitter or recipient profile whose transaction limit needs to be raised.
Click “Check” to enter the profile details.
Scroll down to the “Associations” module. Here, you can view the “Credit Level” information, historical transaction amounts, and the number of transactions between the remitter and recipient.
Step 2: Apply for Credit Level Improvement
On the profile details page, navigate to the management section and click “Improve Credit Level” to open the page for uploading supplementary materials.
Follow the instructions to complete the required materials, then click Submit.
After submission, you can view the application records on the “My Customer” → “Whitelist Management” page.
Step 3: Await Review Results for Credit Level Improvement
Under Review
Once you submit the application and relevant materials, internal reviewers will process it. During this time, the application status will display as “Processing.”
Rejected
If there are issues with the materials, reviewers may reject the application (status: “Overrule”). You need to revise the materials based on the feedback provided and resubmit the application.
Steps to supplement materials are the same as those for applying for credit level improvement.
Approved
When the application status is “Passed”, it indicates that the application has been approved. The remitter and recipient can proceed with transactions based on the updated credit level.
Credit Level Description for Whitelist Transactions
- Amount and Transaction Limits
Level | Annual Transaction Limit（CNY） | Monthly Transaction Count Limit |
Standard | 300,000 (Base Limit) | 5 |
Advanced | Additional 100,000 | 8 |
Excellent | Additional 300,000 | 10 |
- Required Materials by Business Type and Credit Level.
Type | Standard | Advanced | Excellent |
C2C Salary (Same Name Transfers) | - | 1. Remitter’s ID
2. Recipient’s photo ID
3. Remitter’s income proof (one of the following):
a. Salary statement
b. Tax certificate
c. Employment certificate
d. Income proof | 1. Remitter’s ID
2. Recipient’s photo ID
3. Proof of relationship (one of the following):
a. Marriage certificate
b. Household register
c. Notarized guardianship proof
d. Birth certificate |
C2C Family Support (Different Name Transfers) | - | 1. Employment contract signed by both parties | 1. Remitter’s income proof (one of the following):
a. Salary statement
b. Tax certificate
c. Employment certificate
d. Income proof |